The Motor Ombudsman has awarded MotorServ UK in Solihull this year’s Customer Service trophy at the 2022 Servicesure ‘Autocentre of the Year’ awards ceremony.
MotorServ UK, a sales, service and MOT centre in the West Midlands, was one of a number of high calibre entries in contention to win The Motor Ombudsman-sponsored Servicesure Customer Service award, which recognises a business that has demonstrated an exemplary level of customer service.
In addition, the business was commended for the hosting of regular information days in collaboration with the police to educate motorists on crime prevention, its proactive approach to engaging with consumers on social media, and for giving back to the local community and supporting charitable causes.
Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, said: “We would like to congratulate MotorServ UK on their fantastic achievement. It was a tightly contested category, but it was clear from the outset that they have an ethos of going above and beyond to help not just their customers, but also those around them in the local community, whether this is through fundraising or education programmes.
“Garages provide an essential service to keep the nation on the move, and MotorServ UK is a shining example of a business that strives to deliver high standards to motorists, and we are delighted that they are a part of The Motor Ombudsman’s accredited network.”
Kamran Saleem, managing director of MotorServ UK, added: “We are very proud to have won the Customer Service award, a reflection of the hard work that the whole team puts in, day in, day out, to ensure that our customers and members of the local community receive the best level of care whenever they need us. The accolade has provided a welcome boost to our business as we approach the Christmas period, and we look forward to celebrating as a team.”
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