Chapel House Holding turned in a strong performance in the year ending 30 June 2022 with pre-tax profits rising 51.5% to £5m on turnover up 27.2% to £95.1m. The group said it had delivered 5.3% return on sales in results filed at Companies House.
Chapel House’s administrative and reporting processes were streamlined during the year with the move to the one trading company. “This has helped with reducing costs and increasing efficiencies across the group,” it said.
“We have implemented new and updated systems throughout our operations in the latter half of 2021 and this has enabled our staff to deliver a better experience for the customer when contacting and transacting with ourselves.
“This investment will help increase customer retention and also improve contact with new customers which should deliver a better turnover and return,” it said.
Gross margin has increased from 15.4% to 16.1%, which was due to strong trading across the group.
The group said its focus on customer satisfaction within the Chapel House Experience was delivering high levels of repeat business.
“Many of our customers are now driving their fifth or even sixth vehicle purchased from us,” it said.
Looking ahead it said: “The main risk at present arises from the effects of the current economic climate on the future sales of the business.
“Due to the size and adaptability of the business this risk is considered to be low and have little effect on its future viability.”
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